Select the account icon and enter the same email used on the old website. Shopify will send a one-time sign-in code—there is no password to reset. Check spam or junk if it does not arrive.

• Check that you are using the email connected to your account, look for the one-time code in spam or junk, and request a new code if it expired. Contact hello@lepetitsociety.com if you still cannot sign in.

Orders placed from the previous website should appear in your new Shopify account. However, do keep earlier confirmation emails for reference in case there is a need to refer to an old order.

Sign in and open your profile or account settings to update the available details. Contact hello@lepetitsociety.com if the account email must be changed. Newsletter details remain separate.

Enter your email address under the "Get $10 off your first order" section in the website footer.

Check spam, junk, promotions and other filtered folders, add hello@lepetitsociety.com to your safe-sender list, and confirm the checkout email is correct. Order emails and marketing subscriptions are separate.

• Browse from our shop, open an item, choose its options, and add it to your cart.
• Open the cart and proceed to checkout.
• Enter delivery details, choose delivery or collection, apply eligible codes, and pay.
• An order-confirmation email will follow.

• Orders are processed quickly, so changes or cancellations cannot be guaranteed.
• Fulfilled, shipped, personalised, or store-transfer orders cannot be changed or cancelled.
• Please email hello@lepetitsociety.com with the order number.

Use the search icon and enter the product name, product type, or SKU. You can also browse the product categories and use the available filters.

Email the product name or image to hello@lepetitsociety.com and our team will check on the item's availability. Not all Items are not restocked after selling out.

• Gift boxes, electronic gift cards, selected gift sets, and personalisation are available.
• Gift boxes can be selected in the cart or at checkout.

Visa, Mastercard, American Express, PayNow and PayPal are accepted online.

• Enter it in the discount code or gift card field at checkout and select Apply.
• Check its expiry, minimum spend, eligible products, customer eligibility and spelling.
• Email the code and a screenshot to hello@lepetitsociety.com if it still fails.

No. Discount codes cannot be added to a completed order and a missed discount cannot be reimbursed. Use the code on a future eligible order if it remains valid.

• Use the unique gift card code in the gift card field at checkout.
• The remaining balance can be used on later orders; another payment method can cover any shortfall.

• Eligible express options and charges are shown at checkout.
• Estimated delivery is 1–2 working days in Singapore and 2–4 working days internationally, after processing.
• Personalised items need extra processing time.

International packages may incur duties or taxes set by the destination country. These costs are borne by the buyer or recipient.

No. Each order can be delivered to only one address. Place a separate order for each delivery address.

After fulfillment, we send a shipping-confirmation email with a tracking link. You can also sign in to view the order-status page. Tracking may take time to update after collection. Contact us after the delivery window passes.

'Shipped' means shipment has been arranged from our warehouse. Tracking is emailed after courier collection; local Singapore recipients may also receive an SMS.

A collection email is sent when the order is ready at the store. Collect only after receiving that email.

Orders are usually ready for collection about 9 calendar days after the order is placed. You may email hello@lepetitsociety.com to ask whether an earlier pickup can be arranged.

Eligible Singapore orders may be exchanged or returned for store credit within 15 days of delivery; eligible international orders within 30 days.

Items must be unused, unwashed, unworn, in original packaging, with tags attached.

Email us promptly and within 15 days with the order number, issue description, and clear photos where relevant. Wait for instructions before returning anything. We will arrange the appropriate remedy.

Sale items are not eligible for any exchanges or returns.

Our clothes run true to size although every child is different. A great way to estimate what size to order is by referring to our Size Guide.

Always follow the garment care label. For many cotton pieces, wash cold on a gentle cycle and line-dry. Avoid bleach and high heat unless permitted.

Email hello@lepetitsociety.com or use the Contact Us form, including the order number when relevant.

Operating hours are Monday–Friday, 9am–6pm Singapore time, excluding public holidays.