LPS Toughness Guarantee: 1-Year Warranty on Kids' Backpacks
12 December 2024
Updated October 2026
Our Mini, Single Pocket and Double Pocket Backpacks are built for daily school runs and weekend adventures in Singapore. That's why they come with our LPS Toughness Guarantee: one year of cover against manufacturing defects from the original purchase date. Explorer Backpacks are not covered.
What's covered
Manufacturing issues that can be repaired, such as damaged buckles, straps and zips. If you're not satisfied with your bag when you receive it, or it doesn't perform as it should, bring it back to the store you bought it from or send it to us. We'll repair it (for customers in Singapore), replace it or refund it.
What's not covered
- Accidental damage or mishandling, for example a rough machine-wash or tumble-dry cycle
- Normal wear and tear, fading, scuffs, stains, holes or tears on the bag surface
- Applied custom patches or personalisation
How it works
The guarantee applies to the original purchaser only and can't be transferred. Please have your order details ready when you make a claim. We'll assess the bag and decide whether to repair or replace it. If neither is possible, for example because a style is discontinued or parts are unavailable, we may offer a gift card instead. The amount is at our discretion and is final.
Which backpacks are covered
Mini Backpacks (5Y & above), Single Pocket Backpacks (7–10Y) and Double Pocket Backpacks (10Y & above), including backpacks bought in a bundle. Explorer Backpacks are not covered. Every LPS backpack also comes with free name or initials personalisation.
Frequently asked questions
How long is the warranty?
One year from the original purchase date.
Do I need my receipt?
Yes. We'll need your order details to process a claim.
Where do I make a claim?
At the LPS store where you bought the bag (Paragon, Jewel, Resorts World Sentosa or Downtown Gallery), or by emailing hello@lepetitsociety.com.
Can I get my bag repaired if I'm outside Singapore?
Repairs are available for customers in Singapore. Customers elsewhere can claim a replacement or refund.
Is personalisation covered?
No. Patches and personalisation effects aren't covered.
