19 October 2023

Warehouse Sale FAQs

Warehouse Sale FAQs

Come join in the fun at our Warehouse Sale that happens once a year only in our studio! Grab your shopping buddies and shop till you drop. Prices start from $5 with nothing above $50 for baby, kids and adult pieces, including last pieces of our bestselling styles! Original prices go up to $100+ for some of the items ❤️ Here are some frequently asked questions and things to take note:

 

Q: Where is the warehouse sale located at and what are the opening hours for the sale?
A: The studio is located in our office warehouse space at 128 Joo Seng Road #06-02. We are open from 25 - 27 October 2023, 10am - 5pm. 

 

Q: Where is the nearest MRT station?
A: The nearest MRT station is Tai Seng. It is about 15 mins walk from the MRT station.

 

Q: Do I have to register somewhere before going down?
A: No registration is needed and it is free for everyone to come!

 

Q: Is the sale available online and in stores too?
A: No, the sale is strictly in our studio so it won’t be available online or in stores. We understand that some of you may not be able to make it to the sale so we will try to put the remaining items online after we've done a stocktake post-sale, but we do recommend coming in person if possible because many styles will be sold out during the warehouse sale itself as many of the sale items are last pieces. 

 

Q: Can I try on the pieces?

A: Yes! Changing rooms are available in the studio. Please keep to trying on 3 pieces each time so that the queue can move swiftly, thank you.

 

Q: What are the sizes available and what is the range of products?
A: We have sizes from newborn to 14Y for kids, as well as sizes for adults ranging from XS to XXL :) Products on sale will include our organic and non-organic baby and kids clothes, past CNY and Resort collections, family tees, as well as a selection of accessories such as lunch bags, socks, caps, blankets and bath capes. Please note that new season items will not be available at this event. 

 

Q: Will there be restock of items during the sale and will there still be much left on the last day?

A: Yes, we will be restocking items that we still have stocks of throughout the 3 days but there are some styles that are down to the last pieces and we won't be able to restock those. Rest assured that we will keep the studio well stocked even on the last day.

 

Q: Is parking available?

A: Yes! Parking is available but there is limited parking space within the building. Please avoid parking near the loading/unloading area so that you don't block the trucks. Roadside parking is available outside the building.

 

Q: Which payment method do you offer?
A: Payment by PayNow please! If you plan to use credit card, please note that there will be a 3% surcharge. We do not accept cash.

 

Q: Do I need to bring my own shopping bag?

A: No! We will be giving you a reusable bag with your purchases, limited to one bag per customer.

 

Q: Can I exchange or return the items?
A: We do not allow exchanges or returns for warehouse sale items.


 

Q: Is gift wrapping available at the sale?

A: Yes, gift boxes are available at our usual price of $8 each. Please allow 15-20 mins of waiting time for our team to gift wrap the items for you. 

 

Q: Can I add on personalisation service for items purchased at the sale?

A: We allow personalisation at $20 each for the following products: blankets, soothers, baby sleepsuits and baby hats. We will need a few days to a week to complete the personalisation. You can choose to pick up the personalised item(s) at our shops or have us mail the item to you. Shipping fee is free for orders above $80, otherwise it'll be a flat rate $5.50 for local delivery. We will not offer overseas delivery at the warehouse sale.

 

Q: Can I use a gift card/store credit/coupon code at the warehouse sale?
A: The use of gift card, store credit or coupon codes will not be allowed at the warehouse sale.

 

Q: Can I bring my stroller?

A: Yes, you may but we recommend putting the stroller outside the studio if possible as there's limited space within the studio.

 

Q: Are there nursing rooms?

A: Unfortunately we don't have dedicated nursing rooms. We do have a meeting room which you can use but it has a glass wall so you will need a nursing cover :)

 

If you have questions, please drop us a message on Instagram or via email. See you at the Sale!