FAQs

At the 'Log In' Page, click on 'Lost password? ' located at the left hand menu of the page and you will be prompted to enter your email address which you use to register your account. If the email is registered in our system, you will receive a password reset email. Click on the link in the password reset email to reset your password. 
We suggest logging into your account using a different device or clearing the browser cache on your current device. If you are still unable to sign in, please contact us at [email protected]
Orders that have been placed and checked out as Guest Orders cannot be linked retroactively to customer accounts. To ensure your orders are linked to your account, do log in prior to making your online purchase.
  • To do so, log in to your account to edit your Contact Information. From there, click on ‘Change Email’ to input your email address and save the changes.
  • Updating your email address does not automatically update your Newsletter subscription. Please re-subscribe to our Newsletters again to receive them at your new email address.
  • Simply click on ‘Mailing List’ under the ‘Others’ section at the bottom of the page and follow the instructions to input your email address. To unsubscribe from our newsletter mailing list, please click on ‘Unsubscribe’ at the bottom of our newsletter emails.
  • Please note that once you have unsubscribed from our newsletter mailing list, you will not be able to subscribe again using the same email address.
Please check your spam box to see if our emails were channelled there. Do also add this email address, [email protected], to your address book to prevent the email servers from filtering our emails to your inbox
  • When shopping on our website, click on 'Shop' to reveal a dropdown list of categories to view our collection. Click on the product image to access the product page and view more information on the product. At the product grid page, you can also select the size of the product and add it into your bag. For products that are out of stock, you will not be able to select the product size. To go back to the homepage at any point, you can click on the logo on the top left.
  • To complete your order, click ‘Bag’ displayed on the top right corner of the page, and follow through the steps. If you are a new customer, we recommend creating an account before placing an order, so you can track your order history in the future. If you do not wish to keep a record of your order history, you may proceed with a guest checkout.
  • At Le Petit Society, we work fast to ensure that all orders are processed and shipped out in a timely manner. Our systems are fully automated so that once an order is received, it is sent to our warehouse to be packed and shipped. Therefore, we are usually not able to accept changes or cancellations of orders.
  • Orders that have already been shipped strictly cannot be amended or cancelled. If you have any queries, please email us at [email protected] and we will address them promptly.
Simply click on the ‘Search’ button at the top right corner of the page. From there, you can enter the name or SKU of the product to search.
We generally do not reorder items once they sell out. If you are looking for a specific item, please email us at [email protected] with the product name or image, and we will be happy to help.
  • If you are buying a gift, we recommend that you choose our gift-wrapping option when checking out. More information on our gift services may be found under Gift Wrapping.
  • Alternatively, we offer electronic gift cards, as well as multiple gift set options that include products from our collections, and Brands We Love. Personalisation services are also available for some of our products, adding a personal touch to each gift.
We accept VISA, Mastercard, AMEX, PayNow, PayPal, Apple Pay, WeChat Pay and Alipay for online orders.
  • At your Shopping Bag page, key in the code at the ‘Have A Discount Code?’ field at the Order Summary menu on the right of the page. Please check that your code has not expired and the items in your bag satisfy the terms of use of the code (such as product eligibility and minimum spend).
  • If you still encounter difficulties using your code, please email us at [email protected] with a screenshot of the error message.
Promo codes cannot be applied retroactively for an order that has already been made; reimbursements will also not be made in these cases. However, you can use the code for your next purchase as long as you fulfill the terms and conditions of its use.
  • For gift vouchers, key in the code at the ‘Have A Discount Code?’ field at the Order Summary menu on the right of your Shopping Bag page. For gift cards, key in the code at the ‘Have A Gift Card’ field instead.
  • If you are making a purchase at one of our retail stores, do show our friendly retail staff the email you received with the relevant code and they will be happy to help!
  • Yes. At Checkout, you have a choice of shipping options shown to you for your particular order destination and you can select the express delivery option to have your order reach you or your intended recipient sooner.
  • Local Singapore express orders will take 1 - 2 working days to be delivered, while international express orders will take an estimated 2 - 4 working days.
  • Customs and import duties/taxes may be applied to packages, including gift packages, shipped internationally and these charges are determined by the destination country’s custom authorities, which are dependent on the country’s tax policies and laws.
  • Le Petit Society is not liable for these extra charges, and they are to be solely borne by the buyer/recipient.
Unfortunately, we do not ship to multiple addresses for an order, and each order can only be shipped to one address. If you would like to ship your items to various locations, please make separate purchases according to the shipping destination.
  • An email with tracking details would have been sent to you once your package has been shipped out.
  • If your package has not been received more than 7 working days after our estimated delivery times for your destination, please get in touch with us specifying your order number and we will help you check on the package status. Please do note that delivery time may vary depending on the country where the goods are shipped to. You may check our estimated delivery time under Shipping & Delivery.
  • When your package is arranged for shipment from our fulfillment base, it would be marked as completed in our system.
  • You will receive an email with tracking details when your package has been collected from our fulfillment base. An SMS from the respective couriers will also be sent to the recipient prior to delivery (for local Singapore orders only).
A collection email will be sent out to you when your order is ready at the store. You may collect it anytime at your convenience after you have received the email.
Our usual processing time is 2 – 5 working days, but we will try our best to get your items ready at the store as soon as possible. Please email us at [email protected] if you need to pick up your package before the selected date and we can assist you further.
  • You may exchange or return your items within 15 days of your in-store purchase, or within 15 days of receiving your packages (30 days for international orders).
  • You may contact us at [email protected] so we are able to assist you further. Exchanges and returns can be done directly at our stores or via mail. More details on our exchange and return policies here.
Please contact us immediately at [email protected] to discuss the appropriate action. All issues are dealt with on a case by case basis.
We do not allow exchanges for other items or returns for sale items; sale items are only eligible for size exchanges of the same item (for clothing only).
Our clothes run true to size although every child is different. A great way to estimate what size to order is by referring to our Size Guide.
We strongly recommend following the washing instructions on the care labels of our clothing. Many of our clothes are 100% cotton, which we suggest washing in cold water with a low tumble dry in a gentle setting. We also advise line-drying our clothes after washing. All of our clothes are pre-washed and pre-shrunk. Read more of our laundry tips here!
Please email us at [email protected] or use our Contact Form. We will do our best to reply to your query within 24 hours. Our operational hours are Monday to Friday (excluding Public Holidays) from 9 am to 6 pm. Have a nice day!